Here we are, almost a year later, and the same problem exists. He simply suggested wiping any trace of Express off the system.'to see if that works'. Apparently, that will crash their installation also! Their tech support, who had to log onto my computer to figure it out, was unaware the issue.

Sorry for the rant.this is even more frustrating for me since I had a very similar problem with the install of the original version that I am now trying to upgrade from! In fact, that installation fiasco consistently failed because, (we learned at the end of the process,) there was a copy of HSM Express on my computer. Why, for the love of god, can they not simply FIX the kinks in their install process? They are clearly aware of the problem since they offer a road-map for their customers to fix it for them! It just seems that a company which has been around as long as Autodesk has would be a little more sophisticated by now. After which, I can actually test to see if it software itself functions properly! All of which I can do.but should not have to IMO. So in summary to make Autodesk's software installation process function, I have to be fluent enough in 'computer' to modify my registry, uninstall their software, AND, be certain to back up any customizations and settings before their upgrade will properly install. When I finally reach someone, (a very nice guy btw), he sends me this link: Here's the error message I get and Autodesk's solution:Īpparently, this error is already known by Autodesk.īefore I find this out, however, I spend most of the day trying to get through to a support rep via chat.

Hsmworks solidworks